Institutional-Grade Algorithmic Trading

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Privacy Policy

Last Updated: January 1, 2025

1. Information We Collect

1.1 Personal Information

When you register for an account or use our services, we may collect:

• Full name, email address, phone number, and contact details
• Payment and billing information for subscription services
• Government-issued identification for verification purposes when required
• Demographic information such as age, gender, and occupation for analytics

1.2 Technical Data

We automatically collect certain technical information including:

• IP address, browser type, and device characteristics
• Operating system and software versions
• Usage data including pages visited, features used, and time spent
• Crash reports and performance metrics
• Cookies and similar tracking technologies (see Section 4)

1.3 Trading Data

To provide our services, we may process:

• MT5 account credentials (stored securely and encrypted)
• Trading history, positions, and account balances
• Market data and strategy performance metrics
• Algorithm configuration and optimization parameters

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To create and manage your account, process payments, and provide customer support
• Platform Improvement: To analyze usage patterns and enhance our services
• Security: To detect and prevent fraud, abuse, and security incidents
• Communication: To send service-related notices, updates, and promotional offers (you may opt-out)
• Legal Compliance: To meet regulatory requirements and respond to legal requests
• Research & Development: To develop new features and improve algorithm performance

3. Data Sharing and Disclosure

3.1 Service Providers

We may share information with third-party vendors who assist with:

• Payment processing (Stripe, PayPal)
• Cloud hosting and infrastructure (AWS, Google Cloud)
• Analytics and monitoring tools (Google Analytics, Sentry)
• Customer support and communication platforms (Zendesk, Intercom)

3.2 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes or governmental requests
• Protect our rights, property, or safety
• Investigate potential violations of our Terms of Service
• Prevent or address fraud, security, or technical issues

3.3 Business Transfers

In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Authenticate users and maintain sessions
• Remember preferences and settings
• Analyze traffic and usage patterns
• Deliver targeted advertisements (through third-party services)

You can control cookies through your browser settings, but disabling them may affect functionality.

5. Data Security

We implement robust security measures including:

• End-to-end encryption for all data transmissions (TLS 1.2+)
• Secure storage with AES-256 encryption for sensitive data
• Regular security audits and penetration testing
• Multi-factor authentication for administrative access
• Employee training on data protection best practices

Despite these measures, no system is 100% secure, and we cannot guarantee absolute security.

6. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for these transfers.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access and receive a copy of your personal data
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data under certain conditions
• Restrict or object to processing of your data
• Data portability in a structured, commonly used format
• Withdraw consent where processing is based on consent
• Lodge a complaint with a supervisory authority

8. Data Retention

We retain personal data only as long as necessary for:

• Providing services and maintaining your account
• Complying with legal obligations (e.g., tax records)
• Resolving disputes and enforcing agreements
• Legitimate business purposes

Inactive accounts may be deleted after 24 months of inactivity.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this policy periodically. Material changes will be notified via email or platform notice at least 30 days in advance.

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Terms of Service

Last Updated: January 1, 2025

1. Account Registration

1.1 Eligibility

To use our Services, you must:

• Be at least 18 years old
• Have legal capacity to enter into binding contracts
• Not be prohibited from receiving our Services under applicable laws
• Provide accurate and complete registration information

1.2 Account Security

You are responsible for:

• Maintaining confidentiality of your account credentials
• All activities that occur under your account
• Promptly notifying us of any unauthorized access or security breaches

2. Description of Services

Orbit Algo provides:

• Algorithmic Trading Software: AI-driven trading algorithms for various financial instruments
• Broker Integration: Tools for connecting with MT5 brokers
• Educational Resources: Market analysis, tutorials, and strategy guides
• Performance Analytics: Tools for backtesting and analyzing trading strategies

Our Services are for educational purposes only and do not constitute financial advice.

3. User Responsibilities

3.1 Acceptable Use

You agree to:

• Use Services only for lawful purposes
• Comply with all applicable laws and regulations
• Not engage in market manipulation or abusive trading practices
• Not reverse engineer, decompile, or disassemble our software

3.2 Prohibited Activities

You may not:

• Use our Services to violate any laws or regulations
• Attempt to gain unauthorized access to our systems
• Distribute viruses or malicious code
• Use automated means to access Services without permission
• Impersonate any person or entity

4. Intellectual Property

All content, software, and materials provided by Orbit Algo are protected by intellectual property laws. Specifically:

• Our algorithms, trading strategies, and software are proprietary
• You receive a limited, non-exclusive, non-transferable license to use our software
• You may not copy, modify, distribute, or create derivative works without authorization
• All trademarks, logos, and service marks are our property

5. Payments and Billing

5.1 Subscription Plans

We offer:

• Annual subscription plans with automatic renewal
• 3-day free trial period for new users
• Different tiers with varying features and limits

5.2 Fees and Charges

You agree to:

• Pay all applicable fees for subscribed Services
• Provide accurate billing information
• Authorize us to charge your payment method for renewal periods

5.3 Refund Policy

We offer:

• Full refunds within 14 days of initial purchase (excluding trial period)
• No refunds for partial subscription periods after 14 days
• Refund requests must be submitted via our support system

6. Risk Disclosure

Trading financial instruments involves substantial risk:

• You may lose more than your initial investment
• Past performance does not guarantee future results
• Algorithmic trading carries additional technical risks including system failures
• Market conditions may change rapidly and unpredictably

You should carefully consider your investment objectives and risk tolerance before trading.

7. Limitation of Liability

To the maximum extent permitted by law:

• We shall not be liable for any indirect, incidental, or consequential damages
• Our total liability for any claims shall not exceed the fees paid by you in the last 12 months
• We are not responsible for trading losses, broker actions, or market conditions
• We do not guarantee uninterrupted or error-free operation of our Services

8. Termination

8.1 By You

You may cancel your subscription at any time through your account settings. Cancellation will take effect at the end of your current billing period.

8.2 By Us

We may suspend or terminate your account if:

• You violate these Terms
• Required by law or regulatory authority
• We discontinue the Services

9. Dispute Resolution

9.1 Governing Law

These Terms shall be governed by the laws of Singapore, without regard to conflict of law principles.

9.2 Arbitration

Any disputes shall be resolved through binding arbitration in Singapore under the rules of the Singapore International Arbitration Centre.

10. Changes to Terms

We may modify these Terms at any time. Material changes will be notified at least 30 days in advance. Continued use after changes constitutes acceptance.

11. General Provisions

• These Terms constitute the entire agreement between you and Orbit Algo
• If any provision is found invalid, the remaining provisions remain in effect
• Our failure to enforce any right does not constitute a waiver
• You may not assign these Terms without our written consent

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Risk Disclosure Statement

1. General Trading Risks

Trading financial instruments carries inherent risks including:

• Market Risk: Prices may move rapidly and unpredictably due to economic, political, or other factors
• Leverage Risk: Using leverage can amplify both gains and losses
• Liquidity Risk: Some instruments may become illiquid, making it difficult to exit positions
• Volatility Risk: Highly volatile markets may result in significant losses

2. Algorithmic Trading Specific Risks

Algorithmic trading introduces additional risks:

• System Failures: Technical issues may prevent order execution or cause errors
• Connectivity Issues: Internet or broker connection problems may disrupt trading
• Latency: Delays in order execution may result in unfavorable prices
• Over-Optimization: Strategies may perform well in backtests but fail in live markets
• Programming Errors: Bugs in trading algorithms may cause unintended trades

3. No Investment Advice

Orbit Algo provides educational tools and algorithmic trading software only. We do not:

• Provide personalized investment advice or recommendations
• Guarantee profits or specific performance results
• Act as your broker or financial advisor

4. Past Performance

Historical performance results are provided for informational purposes only and have these limitations:

• Results may be based on simulated or hypothetical trading
• They do not account for all market factors that may affect execution
• They are not indicative of future results or performance

5. Broker-Related Risks

Orbit Algo is not responsible for:

• Execution quality, slippage, or rejections by your broker
• Funds held with your broker
• Broker platform outages or technical issues
• Broker insolvency or regulatory actions against your broker

6. User Responsibility

By using our services, you acknowledge that:

• You understand these risks and are willing to accept them
• You are solely responsible for all trading decisions
• You have sufficient knowledge and experience to understand algorithmic trading
• You have sought independent financial advice if necessary

7. Recommended Practices

To manage these risks, we recommend:

• Starting with small position sizes
• Testing all strategies thoroughly in demo accounts
• Implementing appropriate risk management measures
• Monitoring automated trading systems regularly
• Maintaining sufficient capital to withstand market fluctuations